We accept returns on online orders if the items are unused and not damaged. Returns must be made within 30 days of purchase for a full refund. All return shipping costs are the responsibility of the customer.  

Returns will be accepted here:

PAPER-CAPERS

F214, Bright House, Kingston Hall Road, Kingston Upon Thames, Surrey, UK, KT1 2BP

Return packages must include:

• Return details: order number, account name, reason for return
• Items in original packaging/crates and in original condition

Send an email to Hello@paper-capers.com and inform your return.

If you haven’t received a shipment: 

• After a crate or order is shipped, you will receive a tracking email from hello@paper-capers.com. You may need to check that these emails are not sent to your Spam folder. 
• If you don’t receive any e-mail or SMS, please contact us via hello@paper-capers.com

We’re sorry that you’ve encountered an issue with one of our products! We strive to ensure top quality for every product. If you have encountered an issue with a crate such as missing or lost instructions or damaged items, please contact us via e-mail (hello@paper-capers.com).